Terms and Conditions

Ready-made plans. Fixed training programs, 6 to 16 weeks long, delivered in digital format and ready to load into TrainingPeaks. They are paid once. They do not include weekly adjustments, review of your data or ongoing communication with the coach.

Training analysis. A review of your training history and delivery of a document with findings and recommendations. It is paid once. It requires you to share access to your data.

1:1 coaching. A recurring monthly service that includes a personalized plan, weekly adjustments, review of your data and direct communication with the coach. It is subject to prior acceptance: not every application is accepted.

Lactate testing. An in-person service in Monterrey, booked by appointment. It is paid per test.

Newsletter and free content. Emails, calculators and articles on the website. They are general information, not a personalized training plan.

You must be over 18 years of age. If you are a minor, the purchase must be made by your father, mother or legal guardian, who will be the holder of the relationship and of the charges.

You are responsible for the accuracy of the information you give us and for keeping your password secure. Access to the platform is personal and non-transferable.

Prices are shown on the website before you pay, in the currency indicated there (Mexican pesos or US dollars). The price that applies is the one shown at the time of purchase.

If you pay in a currency different from your card's, your bank may apply its own exchange rate and fees. That is outside our control.

Card payments are processed by Stripe. Precisión Ciclista does not store or have access to your full card details. Other payment methods agreed on directly are also accepted for 1:1 coaching.

If a charge fails, we let you know and you have a few days to update your payment method before the service is suspended.

Ready-made plans: access is unlocked immediately once payment is confirmed. If there is a technical problem, it is resolved within the following 48 hours.

Analysis: delivered within 7 calendar days after you have given us full access to your data. If your data is incomplete, the period starts once it is complete.

1:1 coaching: the first training block is delivered within 7 calendar days after the first payment and after you have completed the intake survey.

Lactate testing: on the scheduled date and time. Results are delivered within the following 7 calendar days.

What's charged. The month's personalized coaching: your plan, the weekly adjustments, the deliverables and direct communication with your coach.

How often. The first charge is made on the day you subscribe. From then on it repeats every month, on that same date, to the card you registered. If that day does not exist in a given month (for example, the 31st), the charge is made on the last available day.

Automatic renewal. The subscription renews automatically until you cancel it. We send you an email notice before each charge, as required by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

How to cancel. From your portal, under "Your monthly payment" → "Manage subscription". No calls, no paperwork and no penalty. Cancellation takes effect at the end of the period you already paid for: you keep your coaching until that date and you are not charged again.

Price changes. If the price of your monthly subscription changes, we let you know before it applies and you decide whether to continue.

Pauses. You can request a pause in writing. It is agreed on a case-by-case basis and does not generate a refund for the current period.

What is sold here is information and intellectual work that is delivered immediately. The moment you access a plan, receive an analysis or start a month of coaching, you have already received the full value of what you paid for, and that value cannot be returned or withdrawn.

That is why, as a general rule, there are no refunds, except in the cases listed below and except where Mexican law requires otherwise. Nothing in this section limits the rights that the Federal Consumer Protection Law grants you as a consumer.

We always refund your money in these cases:

• Duplicate charge. If you were charged twice for the same thing, we refund the full duplicate.
• Unauthorized charge. If you were charged for something you did not purchase or for a subscription you had already canceled, we refund the full charge.
• We didn't deliver. If you did not receive what you bought within the time frames in section 5, and it was not because your data was missing, we refund the full payment.
• Lactate test canceled by us. If we cancel the session and it is not rescheduled, we refund the full payment.

Cases we resolve another way, without a refund:

• You bought the wrong plan. If the plan you bought does not match your level or your goal, write to us within 7 calendar days of the purchase and we will swap it for the right one at no cost. If the right plan costs more, you pay the difference; if it costs less, the difference stays as a credit in your favor.
• You didn't like the result. A well-built plan does not guarantee a result: the result depends on you carrying it out, on your rest, your nutrition, your genetics and your history. There are no refunds based on results.

Cases with no refund:

• Months of coaching that have already started or already passed.
• Ready-made plans you have already accessed, once the 7 days for a level swap have passed.
• Analyses already delivered.
• Lactate tests you did not show up for, or that you canceled less than 48 hours in advance (supplies are bought ahead of time and cannot be recovered).
• Lack of use. Not having opened your plan does not make it undelivered.

How to request one. Write to us at precisionciclista@gmail.com with your name, the email used for the purchase and what happened. We reply within the following 5 business days. If it applies, the refund is made through the same payment method; the time it takes to show up on your statement is set by your bank, and it is usually between 5 and 10 business days.

Before disputing a charge with your bank, write to us. Almost everything gets solved with one email, and much faster than a bank dispute.

Lactate tests and scheduled calls can be moved at no cost with at least 48 hours notice. With less than 48 hours, or if you don't show up, the session is considered used.

All content (plans, analyses, documents, calculators, articles and emails) is the property of Precisión Ciclista and is protected by copyright law.

When you buy, you receive a personal, non-transferable and non-exclusive license to use it yourself. You may not resell it, share it, publish it, or use it to train third parties or for commercial purposes. Sharing your access is grounds for immediate cancellation of the service, with no refund.

This is important, and it isn't fine print.

Cycling and high-intensity training carry a risk of injury and significant cardiovascular strain. Precisión Ciclista does not provide medical services and is not a substitute for a doctor, dietitian or physical therapist.

Before starting any plan, see a doctor, especially if you have or have had heart problems, high blood pressure, diabetes or injuries, if you are pregnant, if you take medication or if you have been physically inactive for a long time.

By purchasing, you state that you are fit to do physical activity, that the health information you gave us is true and complete, and that you take part at your own risk. If during a session you feel chest pain, dizziness, shortness of breath out of proportion to the effort or any symptom that worries you, stop and seek medical attention.

We may suspend or terminate the service, with no refund for the current period, in case of non-payment, if the material is shared or resold, or if there is abusive treatment toward the coach or other users.

You can stop using the service whenever you want, under the rules in section 6.

By purchasing, you agree to receive the emails needed to provide the service: billing notices, deliveries and account matters. These cannot be turned off while you are a client.

Marketing emails and the newsletter are separate and always include a link to unsubscribe in one click. Unsubscribing from the newsletter does not affect your service.

The processing of your data is governed by our Privacy Notice, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). It explains what data we collect, why, and how to exercise your ARCO rights.

Precisión Ciclista is responsible for providing the contracted service. To the extent permitted by law, it is not liable for indirect damages, lost profits or athletic results, and its total liability will not exceed the amount you paid in the last three months.

None of this limits liability for willful misconduct or gross negligence, or the rights the law grants you as a consumer.

We may update these terms. The current version is always the one published on this page, with its update date. If a change materially affects clients with an active subscription, they are notified by email before it applies.

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the jurisdiction of the courts of Monterrey, Nuevo León.

In consumer matters, the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO) has administrative jurisdiction to resolve complaints and mediate.

Precisión Ciclista — Eduardo Hernández
Monterrey, Nuevo León, Mexico
precisionciclista@gmail.com
WhatsApp: +52 81 1047 7517